Tips: How To Love Your Customers


Tips: How to love your customers

Are you looking to set your organization apart from the crowd? 

Love your customers!  Here are 52 ideas, tips and strategies that will help you chart the course to impressive, socially smart relationships with your clients, guests and customers:

  1. Free and effective:  smile!
  2. Remember: Mistakes are the portals of discovery – -James Joyce
  3. There are no traffic jams along the extra mile – -Roger Staubach
  4. Consider: “Here’s to the crazy ones, the misfits, the rebels, the troublemakers, the round pegs in the square holes… the ones who see things differently — they’re not fond of rules… You can quote them, disagree with them, glorify or vilify them, but the only thing you can’t do is ignore them because they change things… they push the human race forward, and while some may see them as the crazy ones, we see genius, because the ones who are crazy enough to think that they can change the world, are the ones who do.” – Think Different -  Steve Jobs
  5. Remember, a customer is your most important visitor.
  6. A man without a smiling face must not open a shop. -Chinese Proverb
  7. Treat your employees well. As Helen Keller once said: Alone we can do so little. Together we can do so much. 
  8. Your customers won’t love you if you give bad service, but your competitors will.
  9. Always be a first-rate version of yourself.
  10. Step up! Always do more than is required of you.
  11. Never fail to astonish the customer.
  12. Remember: Being on par in terms of price and quality only gets you into the game. Service wins the game. – -Tony Alessandra
  13. Business is not just doing deals; business is having great products, doing great engineering, and providing tremendous service to customers. –Ross Perot
  14. Wise advice: Care more than others think wise. Risk more than others think safe. Dream more than others think practical. Expect more than others think possible. –Howard Schultz, CEO Starbucks Coffee
  15. Never forget: Consumers are statistics. Customers are people. –Stanley Marcus
  16. Reminder: Customer complaints are the schoolbooks from which we learn.
  17. Customer loyalty is priceless.
  18. Customer service is awareness of needs, problems, fears and aspirations.
  19. Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.
  20. Treat others as you wish to be treated.
  21. Keep your word.  Always.
  22. Monitor your feedback carefully. Respond quickly and with respect.
  23. Every contact we have with a customer influences whether or not they’ll come back.  
  24. Expect greatness.
  25. Excellent firms don’t believe in excellence – only in constant improvement and constant change. -Tom Peters
  26. Forget about the sales you hope to make and concentrate on the service you want to render. -Harry Bullis
  27. Exceed expectations.
  28. Remember, if we don’t take care of our customers someone else will.
  29. If you do build a great experience, customers tell each other about that. Word of mouth is very powerful. -Jeff Bezos
  30. If you help enough people get what they want, you will get what you want. -Zig Ziglar
  31. Reminder: If you make customers unhappy in the real world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends. -Jeff Bezos
  32. Heed this voice of experience: If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours. -Ray Kroc
  33. In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away. -Doug Warner
  34. The sound of one’s name is music to the ears.  Make music for your customers. .
  35. Heed this bit of wisdom: It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change. -Charles Darwin
  36. Words of beauty: Thank you, thank you, thank you!
  37. Life is change. Growth is optional. Choose wisely.
  38. Listen very carefully.
  39. Nothing is ever lost by courtesy. It is the cheapest of pleasures, costs nothing, and conveys much.
  40. Remember, nothing is so contagious as enthusiasm. -
  41. One customer well taken care of could be more valuable than $10,000 worth of advertising.
  42. Know this: In our humanity, we crave appreciation.
  43. Repeat business or behavior can be bribed. Loyalty must be earned.
  44. The customer is king….or queen.
  45. Become legendary for your customer service.
  46. The high destiny of the individual is to serve rather than to rule. -Albert Einstein
  47. Tip: The magic formula that successful businesses have discovered is to treat customers like guests and employees like people. -Tom Peters
  48. Too often, customers won’t complain. They just won’t come back.
  49. The price of greatness is responsibility. -Winston Churchill
  50.  “It’s kind of fun to do the impossible.”  Walt Disney
  51. Connect, engage. Repeat.
  52. Love your customers and they will love you back.

 This list is sponsored by:  C3Touch Solutions,  where the focus is on helping clients manage the three Cs – Compliments, Complaints and Comments. Discover how to manage  feedback  in the most timely and effective way possible.  Demo the streamlined solution that enables you to be socially smart and customer responsive here!